Frequently Asked Questions
General
What makes O.R.S different to other hydration brands?
O.R.S Hydration Tablets are the only NHS-prescribed electrolyte tablets following WHO (World Health Organization) hydration guidelines, expertly formulated by pharmacists to deliver a great-tasting, effective hydration solution. Designed to tackle the universal challenge of balancing optimal hydration with refreshing flavour, these tablets offer a delicious science-backed answer trusted by healthcare professionals.
✅ Trusted by Professionals: Clinically proven formula recommended by the UK Department of Health as a Dioralyte alternative.
✅ Science First: Precision-balanced electrolytes with no artificial additives, vegan, and gluten-free.
✅ Great Taste: Choose among our natural delicious flavours.
✅ Global Impact: Trusted worldwide since 2012 by families, athletes, and NHS healthcare providers.
Who can use O.R.S Hydration Tablets?
Our hydration tablets are family-safe (ages 3+) and designed for every need:
• O.R.S ORIGINAL: Daily hydration support for adults and children.
• O.R.S SPORT: Advanced electrolyte formula with magnesium + vitamin D for athletes and intense training.
• O.R.S IMMUNE: Combines essential electrolytes with vitamin C & D for daily immune + hydration support.
• O.R.S KIDS: Paediatrician-recommended, gluten-free hydration in child-friendly flavours.
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When is the best time to take O.R.S?
O.R.S is designed for effective hydration in any situation. Here’s when to use it:
🔄 Everyday Hydration: Maintain electrolyte balance daily, ideal for work, school, or home.
🏃 Sport & Exercise: Boost performance pre-workout and speed up recovery post-training.
🎉 Post-Party Wellness: Rehydrate after alcohol or late nights to combat fatigue.
☀️ Hot Weather: Prevent dehydration during heatwaves, outdoor activities, or sun exposure.
✈️ Travel: Fight jet lag, stay energised on flights, or hydrate in dry climates.
Our pharmacist-formulated electrolyte tablets support and overall health, recovery and sports performance, keeping you energised and hydrated no matter the occasion.
Product & Formula
How long does prepared O.R.S last?
• Room temperature: Consume within 8 hours.
• Refrigerated: Up to 24 hours.
How should I store O.R.S tablets?
Store unopened tubes in a cool, dry place away from moisture or direct sunlight.
Are O.R.S tablets safe during pregnancy or breastfeeding?
Our low-sugar, pharmacist-formulated tablets are generally safe when used as directed. However, always consult your GP if pregnant, breastfeeding, or managing conditions like high blood pressure.
Learn how dehydration affects pregnancy.
Can diabetics use O.R.S Hydration Tablets?
This product contains a small amount of glucose. Diabetics with good sugar control should consider this in their daily calorific intake. If in doubt, always consult your healthcare provider before use.
• ORIGINAL: 1.635g glucose per tablet.
• SPORT: 1.08g glucose per tablet.
Are O.R.S tablets allergen-free?
Yes! Our tablets are vegan, gluten-free, nut-free, soy-free, and free from artificial preservatives, flavours, or colourings. Certified halal, kosher, and vegetarian-friendly.
How do O.R.S Hydration Tablets work?
O.R.S Hydration Tablets use electrolyte-driven osmosis to help your body absorb water faster and more effectively than plain water.
Watch this video to find out exactly how electrolytes impact your body!
What electrolytes are in O.R.S?
SODIUM= Restores sweat loss, balances fluids.
POTASSIUM= Reduces cramps, supports muscles.
CHLORIDE= Aids digestion + muscle function.
GLUCOSE= Enhances electrolyte absorption.
Do electrolytes hydrate faster than water?
Absolutely. Electrolytes help your body retain 50% more fluid than water alone.
Read: When Water Isn't Enough
What happens if I’m low on electrolytes?
Symptoms include fatigue, headaches, muscle cramps, and brain fog.
Read: Spot Electrolyte Deficiency Early
Orders & Shipping
Can I cancel or change my order?
Email info@orshydration.com within 12 hours of placing your order.
How do I report a damaged order?
Email info@orshydration.com within 7 working days with your order number + photos of damage. Opened tubes cannot be returned.
When will I get my order?
• Standard UK delivery: 2-5 days via Evri.
• Express: Next working day (order by midday, mainland UK only).
Who ships O.R.S products?
The delivery will be sent via our Morley Court - Distribution warehouse.
Where else can I buy O.R.S?
UK retailers: Amazon, Boots, Tesco, Sainsbury’s, Amazon + independent pharmacies.
Do you ship internationally?
5. Do you ship internationally? Not currently, but we’re working on it!
How do I track my order?
Check your confirmation email or track via your account here.